Pelvic Health Frequently Asked Questions

Frequently Asked Questions

What is the Buffalo Niagara Center for Pelvic Health?
The Buffalo Niagara Center for Pelvic Health is the only multi-specialty practice in Western New York. We take a holistic, multidisciplinary approach to finding the right solution for you. As part of the UB|MD practice plan, we’re able to provide the newest treatments and technologies available, along with the opportunity to participate in leading research. Read more about us.

Who are the physicians at the Center?
Dr. Tova AbloveDr. Teresa Danforth and Dr. Moeen Abu-Sitta are the Center’s core providers. They all utilize the most advanced state-of-the-art diagnostics and treatments to provide relief for women and men with pelvic conditions

What conditions do you treat?
We treat women who are experiencing incontinence, prolapse, lower urinary tract disease, neurogenic disease related to the urinary tract, and conditions related to aging of the pelvic floor, as well as men with post-prostatectomy incontinence, urinary retention, BPH and erectile dysfunction. For a complete list of the conditions we treat, click here.

Will you see a patient for a second opinion?
The physicians at the Center welcome all patients to be seen, including those who have been under the care of urogynecologists and urologists in the past. If you are a physician, you can refer a patient to the Buffalo Niagara Center for Pelvic Health online here.

What should I expect at my appointment?
When you meet with the physician, she’ll review your medical history with you, talk with you about the symptoms you’re experiencing and discuss your concerns. After the doctor has a complete picture of your history and symptoms, she’ll perform a brief but comprehensive pelvic exam.

How can I best prepare for my appointment?
It is important that you are able to tell your physician about all of your health information, even if it may make you slightly embarrassed or uncomfortable. Be prepared to talk to the physician about all of the symptoms that are bothering you.

It is important that you bring your insurance I.D. card, health history forms and a list of your current medications with dosages. If you have any other information related to your symptoms including prior health records, x-rays, or tests, please bring them with you. If you have specific questions for your physician, it is often helpful to have a list of questions with you. It might also help to bring a family member or friend to the appointment.

Do I have to undress during my appointment?
In order to perform a full examination and assessment, we ask that patients be prepared to undress for the physical exam. Rest assured that we will make sure that you are covered for the entire exam with a sheet and that you are comfortable.

Will my pelvic exam be painful or uncomfortable?
We’re accustomed to caring for patients who are experiencing pain and who understandably feel anxious about the pelvic exam portion of their appointment. Rest assured that your exam will be performed gently and quickly and should not be painful. 

What is your cancellation policy?
In an effort to improve patient satisfaction and efficiency in our clinic, we have implemented an office cancellation policy. This policy helps us to run our clinic on time and improves patient access to appointments. We try very hard to make our schedule as flexible as possible in order to accommodate our patients. For this reason it is very important you arrive on time for your appointment. If you know that you are running late, call us at 716.242.8520. In the event that you must cancel, please give us at least a 24-hour advance notice. You can call the office during regular office hours or leave a message with the answering service if the office is closed.

If you are more than 15 minutes late for your appointment, you may be asked to wait until other scheduled patients are seen before we see you. We try very hard to see all patients who arrive late to their appointments, but unfortunately there are times when we will need to reschedule your appointment for another day. We will record all arrival times and missed appointments in your medical record. If you are regularly late for appointments or have missed (3) three or more appointments without prior timely notification, the Buffalo Niagara Center for Pelvic Health has the right to ask you to seek medical care elsewhere.

What is a voiding diary?
A voiding diary is a record of your urination (voiding), what kind of and how much fluid you drink (intake), and leakage (incontinence). This helps us understand the severity of your condition and formulate a treatment plan. If you are asked to keep a voiding diary prior to your appointment, you can click this link and print out the appropriate form.

To complete a comprehensive voiding diary, choose a 48-hour period to keep this record when you can conveniently measure the amounts you urinate. If you are unable to keep the diary for a 48-hour period, try to keep it for at least 24 hours. Record the date and time of all urinating, drinking fluids, and leaking urine, as well as all trips to the toilet, even if you were unable to urinate. You’ll be asked to measure the amount you urinate in ounces or milliliters and record the amount of leakage on a scale of one to three. You’ll also be asked to describe any activity that caused the leakage (i.e., coughing, exercise).

Where are the offices located?
Buffalo Niagara Center for Pelvic Health has five locations:

- Buffalo General Hospital Complex, C-3 Outpatient Surgical Suite, 100 High Street, Buffalo, NY 14203

- Conventus, 1001 Main Street, 4th floor, Buffalo, NY 14203

- 755 Wehrle Drive, Williamsville, NY 14224

- 4233 Maple Road, Amherst 14226

- 1020 Youngs Road, Williamsville, NY 14221

What are your office hours and how do I make an appointment?
Our physicians see patients at all locations Monday through Friday. To schedule an appointment, please call 716.242.8520 weekdays from 8:00 am to 4:30 pm. Or click here to request an appointment now.

What should I do if I have an emergency?
The physicians are available 24 hours a day if an emergency occurs. If you require urgent attention after hours, please either call 911 or go to the nearest emergency room. The physician in the emergency room will evaluate you and call your physician if necessary. If you need to speak with a physician after hours, please call 716.242.8520 and you will be connected to an answering service who will contact the physician on call.

What health insurances do you accept?
The Buffalo Niagara Center for Pelvic Health accepts the following health insurance plans:

• AARP
• American Progressive
• BlueCross BlueShield of WNY, Choice Plan POS 200 series
• BlueCross BlueShield of WNY, Community Blue 201, 202, 203
• BlueCross BlueShield of WNY, Community Blue Advantage
• BlueCross BlueShield of WNY Medicare Advantage Plans
• BlueCross BlueShield of WNY, Traditional
• Empire
• Evercare
• GHI
• IHA; IHA Medicare Advantage Plans
• No-fault
• North American
• Nova
• Optimum Physician Alliance
• Original Medicare
• Railroad Medicare
• RMSCO
• Today's Options
• TRICARE
• United Healthcare
• Univera; Univera Medicare Advantage Plans
• WellCare
• Worker's Comp

What if I do not have one of the insurances above?
Dr. Danforth and Dr. Ablove also see patients in the Specialties Clinic at Buffalo General Medical Center, located in the D-Building Basement. If you would like to be seen in this clinic, please contact 716.859.2175.

Kaleida Specialities Clinic Info:
Buffalo General Medical Complex
Specialties Clinic, D-Building Basement
100 High Street, Buffalo, NY 14203
Phone: 716.859.2175

How can we help?

How can we help?

If you’re suffering from discomfort, inconvenience or embarrassment due to urological or gynecological problems, we can help you. Contacting us is the first step to relief.

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